We brought our two nine month old kittens, Spooky and Blaze to be spayed recently. The hair has grown back and the tiny scars have faded but we felt the need to touch base with you and respond to an inquiry.
You asked us in a survey, as do most good businesses, to see how your services were performed. One of those questions asked about my recommendation of your service to others on a scale of 1-10, worst to best. I would, and have repeatedly, recommended you as a 10 PLUS to colleagues, readers, family and friends. I would not hesitate returning, or telling anyone else to use you.
You asked about our likes or dislikes about the services performed. If I were going in for plastic surgery to repair an injured part of my body, a general practitioner could probably perform the task to some degree. But my choice would be, not a doctor who COULD repair my body but a doctor who does nothing BUT those kinds of repairs. And that’s the reason we chose Pets In Stitches. While almost all veterinarians will spay and neuter, why not go to one who does nothing else and does it with precision? From the first phone call I made with questions until the final “How are your kitties doing?” phone call from the staff, the services were outstanding. Being a worrier by nature I called to check progress and later to ask a post-surgery question when we arrived home. It was as if it was our personal staff! We were kept totally informed and we loved it! And I truly like that you Dr. Rastetter, not staying behind the curtain until “show time” as some veterinarians do, were right there involved in all aspects of our visit.
You asked what you could do to improve your services. You are more than affordable in fees charged, more than knowledgeable and skilled, more than simply caring and more than the total package. So the answer is that there’s nothing you could do to serve better. You are simply the best! And we thank you, as do Spooky and Blaze!
These feelings are sincere (and I am known for NOT sugarcoating or playing to emotions) and from inside.