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Patricia Merritt, pet parent to Shiba

I live in California and was here visiting my family here in Ohio when my 10 month old puppy went into heat. Never wanting to experience THAT again, I was referred to your office by a friend of the family. From first contact, your staff was extremely helpful and informative, explaining the whole process and suggesting a date a few weeks later that my dog could be safely operated on.

On that morning, your staff explained to me, in person, step-by-step, exactly what was going to take place and answered any questions I had. Later that day, after surgery, I picked my dog up and took her home to recover. Your staff kindly called to check in the next day.I missed their call the first day and meant to call them back, but they were on the phone to me before I even got that far!

The concern and support of your staff was evident in every step of the process and to know that I could go to your website to seek visual confirmation that her surgery was healing correctly made me feel especially safe.

I just wanted to thank your staff for making this major surgery one of the easiest things I’ve ever done. your excellent care resulted in a remarkably speedy and stressless recovery, (for both my dog AND I.) Now that it’s over , I realize that I am feeling a great sense of relief.

I trusted you and you came through with what you promised: a reputable, safe, affordable, low-cost spay. Congratulations on your remarkable and stellar approach to such an important service.

Patricia Merritt, pet parent to Shiba
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