When I first went looking to find a place to get both my dogs fixed, there were several things I was after. I was worried about price, cleanliness and sterilization, how well my dogs would be treated, and how I would be treated as well. After calling different veterinarians including my, I found Pets In Stitches offered the best prices, by far. When first walking into Pets In Stitches, I was very impressed with the cleanliness of the front office and how well-mannered the staff was with me and my pups. Not only was I nervous but both of my pets were too and both had accidents on the floor; the crew at Pets In Stitches had it taken care of before I even knew what had happened. Their facility seems to be top notch and my dogs were well taken care of. I think the best part of taking my dogs to Pets In Stitches was the aftercare my dogs and I received from them. When I went back later that afternoon to pick up my dogs, they were both doing well. I was given and walked through a packet of papers that gave me thorough instructions on any problems that could arise, what to do if they did arise, and what is completely normal. I think I asked about 1,000 questions but the staff answered every single one of them for me and I didn’t feel like I was being pushed out the door. In my opinion, the best part of their service was them checking up on the dogs. The morning after the dogs’ surgery, they called me simply to see how the dogs were doing. Of course both dogs were fine, but I really appreciated it and it put me that much more at ease. I really liked how professional the staff and Danielle were with me. I think they were very thorough in answering all of my questions, they treated my dogs well, and they treated me like a real person rather than just another customer. I would recommend them to anyone, hands down.
Thank you Dr. Rastetter for asking about Bella, she is doing great and she is back to being very active. I would give Pets In Stitches a 10, but would like to give you higher than that! Bella, Kelli and I appreciated your attention to detail and your communication about the leakage coming from Bella’s incision. It was relaxing to have a Doctor who cared enough about our dog and kept us in the loop about Bella’s status and how she was doing. Dr. Rastetter truly cares about your pet and she even comes out to answer any questions or concerns you may have when you pick your dog up after their surgery. We also liked the fact that we could email or call if we had any questions or worries about Bella, and we received a response very fast! I think your service is great and we will bring any future dogs we have to Pets In Stitches!
I chose Pets in Stitches to have both of my dogs, Bulvii and Wiley, neutered mainly because of the price! It’s ridiculous how much it would have cost at their regular vet’s office compared to Pets in Stitches. It was very affordable and we were pleased with the whole environment. We also liked their “method” for dropping off our dogs. We had our two dogs neutered at different times, and our larger dog, Bulvii, has a lot of anxiety around people, so they gave him a shot to start to sedate him, and we stayed in a room with him by ourselves until he was much more relaxed, and then they carried him back. That went much smoother than dragging him off growling and whining. It made us feel better too. Also, they took the time to explain the “”at home”” instructions to make sure we understood everything properly, and even called the day after the surgeries to check and see how the dogs were doing. Great service! I honestly can’t think of anything that they could do to improve their service; we were very satisfied with everything!
I just had Carson at Pets in Stitches on Monday. I was extremely nervous dropping him off but I knew he needed to be neutered. Dropping him off was quick and easy. They went over everything that would be done, I paid, and went out to get Carson. I came to pick him up at 3pm. Aftercare was thoroughly explained and all my questions were answered. Everyone there was so nice, even the younger guy that brought him out to me was great! The next day they even called to check on him and again I was treated like I was the most important client they had. The “cone of shame” Carson got was soft and bendable. I know he can be very determined so I worried he would be able to get to his stitches. I was told if there was a problem I could bring him back in at no charge and they would figure something else out. The cone has been wonderful and he hasn’t been able to get to his sutures once. I was absolutely pleased with every experience I’ve had with Pets In Stitches and have already recommended them to people. Thanks for everything!
I would recommend “Pets in Stitches” to EVERYONE! Our veterinarian, Dr. Linda Downs, gave us the referral to Pets in Stitches initially. We have had three dogs neutered there (mom 1st and then her two pups). The dogs received excellent care and we, as owner’s, received excellent service (post-op instructions, follow-up phone calls, everything you would praise if it was your family PD or friendly surgeon). Professionalism flavored with friendliness and an ‘I Love Animals’ attitude from the staff. Timeliness of procedure / post-op instructions with the emphasis on the animals’ welfare. Pain medications as part of the anticipated recovery process. I can’t imagine a thing that could make the office a better place. It’s already about perfect!
I found your office to be extremely nice, professional and the most important of all, caring! The idea of a low cost clinic was such a great one! I told myself that if I was in the need to have a pet spayed/neutered I would give my business to you. One of my co-workers actually came to you for their pet to be spayed a couple months before I brought Copenhagen in. We were talking about her new puppy and she mentioned the cost of what their regular veterinarian office was going to charge and I suggested using you. She did and raved about how great everything went. After our unplanned litter of pups between Copenhagen and Daisy, I knew that I needed to have Copenhagen neutered so we did not have any more un-planned litters. So I decided to use you as well. I liked absolutely everything. From talking ahead of time on the phone about what was actually going to happen on surgery day, to sending out instructions and papers to have completed when bringing in Copenhagen to speed the process of dropping him off, to picking him up in the afternoon ready to go home with instructions on what to look for and how to take care of him after surgery. Your instructions were so complete and so spot on that I knew every step of his recovery and it happened just as you said it would. Gosh – I can’t begin to imagine what to improve on. Everything went so smoothly on surgery day. Instructions were complete. There were no surprises. I could really tell when I came in that morning to drop off Copenhagen that he was in a good place with VERY CARING people. I walked out of your clinic that morning without worrying about my pet. I knew he was in good hands! Copenhagen is doing great and healed very quickly. I have, on numerous occasions, talked about your clinic and the great service we received. I decided to keep one of the puppies from Copenhagen and Daisy, her name is Sable. She is a beautiful little dog. I will be bringing her in to be spayed sometime this spring, so I will be a repeat customer.