I would recommend “Pets in Stitches” to EVERYONE! Our veterinarian, Dr. Linda Downs, gave us the referral to Pets in Stitches initially. We have had three dogs neutered there (mom 1st and then her two pups). The dogs received excellent care and we, as owner’s, received excellent service (post-op instructions, follow-up phone calls, everything you would praise if it was your family PD or friendly surgeon). Professionalism flavored with friendliness and an ‘I Love Animals’ attitude from the staff. Timeliness of procedure / post-op instructions with the emphasis on the animals’ welfare. Pain medications as part of the anticipated recovery process. I can’t imagine a thing that could make the office a better place. It’s already about perfect!
I found your office to be extremely nice, professional and the most important of all, caring! The idea of a low cost clinic was such a great one! I told myself that if I was in the need to have a pet spayed/neutered I would give my business to you. One of my co-workers actually came to you for their pet to be spayed a couple months before I brought Copenhagen in. We were talking about her new puppy and she mentioned the cost of what their regular veterinarian office was going to charge and I suggested using you. She did and raved about how great everything went. After our unplanned litter of pups between Copenhagen and Daisy, I knew that I needed to have Copenhagen neutered so we did not have any more un-planned litters. So I decided to use you as well. I liked absolutely everything. From talking ahead of time on the phone about what was actually going to happen on surgery day, to sending out instructions and papers to have completed when bringing in Copenhagen to speed the process of dropping him off, to picking him up in the afternoon ready to go home with instructions on what to look for and how to take care of him after surgery. Your instructions were so complete and so spot on that I knew every step of his recovery and it happened just as you said it would. Gosh – I can’t begin to imagine what to improve on. Everything went so smoothly on surgery day. Instructions were complete. There were no surprises. I could really tell when I came in that morning to drop off Copenhagen that he was in a good place with VERY CARING people. I walked out of your clinic that morning without worrying about my pet. I knew he was in good hands! Copenhagen is doing great and healed very quickly. I have, on numerous occasions, talked about your clinic and the great service we received. I decided to keep one of the puppies from Copenhagen and Daisy, her name is Sable. She is a beautiful little dog. I will be bringing her in to be spayed sometime this spring, so I will be a repeat customer.
We were extremely happy with the quality of care and the low costs that accompanied it. Pets In Stitches was significantly cheaper than the local veterinarian, and after talking with Pets in Stitches, we felt comfortable with our decision to neuter our dog there. We were also able to get inexpensive heartworm medicine and vaccines. Ernie was well taken care of by a staff that truly has a heart for animals. Even with some complications after surgery (all our hyperactive dog’s doing), Pets In Stitches was always available to see Ernie. When Ernie couldn’t quite relax enough as he should to allow himself to heal, he was quickly seen back and taken care of when he busted his stitches. We had to bring him there three different times after surgery, all at no cost, and they were able to give him the medicine he needed which included anti-inflammatories. It helped drastically with his severe swelling and allowed him to heal properly. We give Pets In Stitches our highest recommendation, as does Ernie!
It’s been a little over a month since surgery, Hayden had such a rocky road (and so did I) but I will recommend Pets In Stitches to everyone I know from here on out! There were so many things that could have gone wrong had I gone somewhere else that was less willing to commit to Hayden’s well being. Not only did they take great care of the issues with Hayden (including coming in on Thanksgiving weekend) but they handled my follow-up concerns with speed and sensitivity! Coming in on a holiday weekend and dealing with my various calls and questions made a very stressful situation significantly easier to deal with knowing that I had constant access to support. I can’t think of any reason to trust my dogs to anyone else!Pets In Stitches is steps above all other places I have gone! There is NOTHING better than somewhere that treats your pets like their own! Thanks so much!
I chose to have JD neutered at Pets In Stitches due to the low cost, but still set in a clinical environment. Even though I know that the programs that are provided by other organizations are safe and sterile, I felt a lot more comfortable with him being in a vet type office environment just in case. The things that I liked about Pets In Stitches…there was many….everyone was friendly when we arrived which put us at ease, the appointment was made within the same week , JD did not have to stay overnight after the procedure, there were extras available like the pain pills and the e-collar. Afterwards, JD was able to get the outer layer of stitches open. There was an emergency number to call even though it was Saturday, and we were again put at ease. The next morning, Dr. Rastetter called to check again and give us instructions to keep him safe and asked that we bring him in the following day just to make sure he was doing ok. He was in and out the next day within five minutes and he was fine, and healed wonderfully.
We would definitely recommend Pets in Stitches to anyone. Matter of fact I already have. My sister in law will be bringing in her puppy this summer. Both my husband and I are medical as is my sister in law and all we had to tell her was that we gave your clinic two thumbs up and she was convinced. I think, for the most part, people trust opinions of those that have medical experience because we work in the industry and know what to look for. We liked your professionalism. Your receptionist was very courteous. She sounded like a genuine pet lover over the phone. She answered all my questions and seemed very informed. Your clinic was extremely clean and well kept. We really appreciated the care you gave Jett and loved that we could bring him home that afternoon. We appreciated that you yourself, Danielle, gave us the discharge instructions and left no stone unturned. I think your service of emailing daily pictures is a great idea. You can assess the incision on a daily basis and treat any potential problem before anything could get worse. Your clinic did such a wonderful job for such a reasonable cost and most important our Jett came out from the back wagging his tail. What more could one ask for? Needless to say we were totally impressed and satisfied. I can’t think of anything that would better our experience.