I chose to have JD neutered at Pets In Stitches due to the low cost, but still set in a clinical environment. Even though I know that the programs that are provided by other organizations are safe and sterile, I felt a lot more comfortable with him being in a vet type office environment just in case. The things that I liked about Pets In Stitches…there was many….everyone was friendly when we arrived which put us at ease, the appointment was made within the same week , JD did not have to stay overnight after the procedure, there were extras available like the pain pills and the e-collar. Afterwards, JD was able to get the outer layer of stitches open. There was an emergency number to call even though it was Saturday, and we were again put at ease. The next morning, Dr. Rastetter called to check again and give us instructions to keep him safe and asked that we bring him in the following day just to make sure he was doing ok. He was in and out the next day within five minutes and he was fine, and healed wonderfully.
We would definitely recommend Pets in Stitches to anyone. Matter of fact I already have. My sister in law will be bringing in her puppy this summer. Both my husband and I are medical as is my sister in law and all we had to tell her was that we gave your clinic two thumbs up and she was convinced. I think, for the most part, people trust opinions of those that have medical experience because we work in the industry and know what to look for. We liked your professionalism. Your receptionist was very courteous. She sounded like a genuine pet lover over the phone. She answered all my questions and seemed very informed. Your clinic was extremely clean and well kept. We really appreciated the care you gave Jett and loved that we could bring him home that afternoon. We appreciated that you yourself, Danielle, gave us the discharge instructions and left no stone unturned. I think your service of emailing daily pictures is a great idea. You can assess the incision on a daily basis and treat any potential problem before anything could get worse. Your clinic did such a wonderful job for such a reasonable cost and most important our Jett came out from the back wagging his tail. What more could one ask for? Needless to say we were totally impressed and satisfied. I can’t think of anything that would better our experience.
Dr. Sue recommended Pets In Stitches as a low-cost but HIGHLY qualified facility. She also indicated that you had some of the newest equipment available. Pets In Stitches was very professional and did a great job! I was able to drop Lilly off on the way to work and pick her up that afternoon. They gave me all of the information I needed and called later to check up. I appreciated the timely service and kind staff.
Lola has recovered beautifully. I would, without doubt or reservation, recommend Pets in Stitches to anybody needing spay/neuter services. I liked how the spay was a one day affair, which allowed me to only need one day off work. I appreciated the kind, friendly, and caring staff who showed no reservation or fear to a rescued pit bull. I told them she was friendly to people and they trusted my word – something most people won’t do around bully breeds and it made me comfortable and appreciative of their professionalism. I explained how she had been abused, starved, fought, and near death before I found her and stressed that she is very fearful of large dogs. They explained that she wouldn’t be left around other big dogs and detailed her movements and monitoring which was very reassuring. About 7-10 days post-op I brought her by to have her surgical site examined. The staff was friendly and welcoming about my nervousness and desire to make sure she was doing ok. She also earned the nickname “wiggle butt” on her second visit by the staff (I believe by Dr. Rastetter herself) because of how excited she was to see the staff again. I’m not sure I see room for improvement – the operation was same day drop off/pick up, her meds were ready and explained clearly to me when I arrived. The staff was very knowledgeable and friendly, and prices were good. Thanks again for the great and successful surgery!
I’d recommend Pets In Stitches to a friend, in fact I already did! My husband and I loved everything about Pets In Stitches. We were really worried about the surgery and researched every vet in the area, not only did you have the best reviews but you were very affordable. Your website and helpful staff answered all of our questions and put us at ease. Offering more than just the standard cone (which, she would’ve hated) and calming pills for the week after the surgery were major perks of Pets In Stitches. We couldn’t be more pleased. Everything was perfect!
We are very impressed with your facility, staff and the care you provided for Maggie. We would highly recommended you to anyone and give the entire experience a “10”. We were most impressed at how quickly the entire process took as well as the affordability of the services. Our local vet would have been double the cost for us. Our vet even told us that they were glad we took Maggie to you to have her spayed. They said that Pets in Stitches is very reputable, so that cemented to us that we made the right decision. Maggie healed quickly after the procedure and she had no complications. Thank you and thanks to Steve for his follow up call as well. We will tell anyone who needs this for their pet to go to Pets In Stitches.
I would absolutely recommend your services to a friend, in fact I already have recommended two of my friends to keep you guys in mind when it’s time for their puppy to have surgeries. With that being said my rating is a 10 out of 10. I really appreciated the calm, relieving feeling of security I received when I was nervously asking one of the front desk workers if Mia will be ok. I also admired the thoroughness of instructions given for her post surgery care, but mostly I found your concern and efficient customer service obvious and apparent when you called the next day after surgery to ask how my pup was doing! Thank you so much for the great experience!
I chose Pets In Stitches based on a recommendation from Diamond Pet Resort and also because it was much cheaper than several vets that I contacted. To say I was a little nervous would be an understatement. I mean to take my best friend to a “Discount Veterinarian” was a scary thought. Now compound this by the fact that my pet had recently undergone a serious hip surgery (was only seven months old and was still recovering from that). I was very nervous and skeptical. I called to ask some questions and was surprised to find out I was talking to the veterinarian herself. She was very understanding and informative. We talked for a while and I never felt rushed or pressured in any way.(There was NO sales pitch.) She understood my concerns and made me feel much better so I set my appointment. Upon arrival the staff was very friendly and already informed of my pet’s condition. I felt like she was in GOOD HANDS.They called me after her surgery to let me know she was awake and doing well and what time to pick her up, I arrived to find my pet happy and they let me know that they had found and removed a staple left by her previous hip surgery…no extra charge and was extremely happy to also receive a 30 dollar refund because she weighed less than I thought.Now they could have easily not said a thing about that and I would have never known. When you add all that up…for me at least….I could not recommend anyone MORE. I am here to tell you this is NOT a discount veterinarian!!! I just wish they did regular veterinary care because I would be a lifetime client for sure. Thank you Pets In Stitches!!!!!! Milo is doing great Become a full service VET!!!! You did a great job and I really appreciate you kind care for Milo.
I chose Pets In Stitches because they are a very modern, efficient clinic that specializes in spay and neuter. I was impressed by their equipment, especially anesthesia, and their overall setup. Secondly, my regular veterinarian’s office quoted a price that was double what Pets in Stitches charged. I appreciated that all prices were listed clearly on their web site and that I was not going to be surprised when I got the bill. I was very pleased by the smooth and efficient intake, and the kindness of the staff. The after care instructions were clear and specific. My corgi has recovered beautifully from her spay with zero complications. I recommend Pets In Stitches to everyone, including random strangers with obviously unaltered dogs. ? Thanks again for the great job, your excellent staff, and good prices. It saved us about $250-300 on her spay.
Before I made an appointment with Pets In Stitches, I visited their website and was very impressed by their services and affordable prices. When I called the office, the receptionist was very friendly and helpful so I knew that my dog would be in great care. The veterinarian and veterinary technician seemed very knowledgeable and caring towards my dog so I felt very comfortable leaving her in their care. After the procedure, I was given a thorough explanation of what to expect and how to care for my dog, which was very helpful. I thought it was really thoughtful of the office to call and check on my dog after her operation. They not only called once, but multiple times–I don’t even get that great of service from my doctor. Overall, the facility was nice and the staff was fantastic. Whenever I get another pet that needs to be spayed/neutered, I will definitely go back to Pets In Stitches.