Pets in Stitches went beyond my expectations. I was a little skeptical at first but I couldn’t be more pleased. Little Dipper recovered perfectly and when I had incision concerns Pets in Stitches responded to my emails very quickly, on a Saturday! Putting my concerns to rest! I really liked the amount of information that was given to us to be sure that we took the right care of Dip post op. They provided us with great take home info and also great reference pictures online. And again, when we had concerns they were very prompt with their response via email on a Saturday! That speaks volumes when you’re concerned for your fur baby! I really can’t think of anything that could have been done better. Everything was great!
We went to Pets In Stitches to have three kittens that we were fostering neutered and their last set of shots given. We paid less for these services, on all three cats, at Pets In Stitches than it would have cost at the vet for one cat. The staff at Pets In Stitches is wonderful. They were able to get all three of our kittens in for surgery on the same day. They explained everything up front (no hidden fees). They answered all of our questions when we picked the kittens up. Took great care of our babies. One stop shopping at a great price! Thanks for the GREAT job that you are doing! Also, we have attached a picture of our bird watcher club, Marvel, Titan & Colt, working hard.
Thank you so much for the great care you provide for animals! I appreciate how knowledgeable, professional, and kind you all are. Your love for animals is apparent. I have been in your office on three different occasions and each time I was given your full attention. This morning, in watching how you interact with pet owners, each person/animal was treated with dignity. Even though it was a busy morning, your office ran like a well-oiled machine with each staff member pitching in and doing their part. You all have been so helpful to me. I truly appreciate all the advice you have given. I have the utmost respect for Dr. Rastetter and her entire staff for serving our community in this capacity. You all provide an inexpensive option for those wishing to reduce pet overpopulation. Hopefully one day, all animals needing a home will be able to find one. Thank you for offering your services.
We brought our two nine month old kittens, Spooky and Blaze to be spayed recently. The hair has grown back and the tiny scars have faded but we felt the need to touch base with you and respond to an inquiry. You asked us in a survey, as do most good businesses, to see how your services were performed. One of those questions asked about my recommendation of your service to others on a scale of 1-10, worst to best. I would, and have repeatedly, recommended you as a 10 PLUS to colleagues, readers, family and friends. I would not hesitate returning, or telling anyone else to use you. You asked about our likes or dislikes about the services performed. If I were going in for plastic surgery to repair an injured part of my body, a general practitioner could probably perform the task to some degree. But my choice would be, not a doctor who COULD repair my body but a doctor who does nothing BUT those kinds of repairs. And that’s the reason we chose Pets In Stitches. While almost all veterinarians will spay and neuter, why not go to one who does nothing else and does it with precision? From the first phone call I made with questions until the final “How are your kitties doing?” phone call from the staff, the services were outstanding. Being a worrier by nature I called to check progress and later to ask a post-surgery question when we arrived home. It was as if it was our personal staff! We were kept totally informed and we loved it! And I truly like that you Dr. Rastetter, not staying behind the curtain until “show time” as some veterinarians do, were right there involved in all aspects of our visit. You asked what you could do to improve your services. You are more than affordable in fees charged, more than knowledgeable and skilled, more than simply caring and more than the total package. So the answer is that there’s nothing you could do to serve better. You are simply the best! And we thank you, as do Spooky and Blaze! These feelings are sincere (and I am known for NOT sugarcoating or playing to emotions) and from inside.
I certainly will recommend Pets in Stitches to anyone looking for affordable, professional spaying and neutering services. Dr. Rastetter and her team make the experience as pleasant as possible for both pets and their people. A friend recommended Pets in Stitches, and we were contacted within 24 hours of using the website to make an initial request for reservation. The drop-off and pick-up were seamless, and we were given detailed instructions before and after the procedure. There were just enough post-surgery meds to take the edge off Karma’s healing incision, and he was back to his normal behavior within a few days. The follow-up communication was also excellent – I e-mailed Dr. Rastetter a photo of Karma’s incision just to make sure it looked normal, and I received an all-clear reply within a couple of hours. The follow-up phone call was also a nice touch. Dr. Rastetter and her team deserve a huge hats-off for doing this important work in such a caring, responsible way.
Lucy is doing well and healing up just fine! I would absolutely recommend Pets in Stitches to a friend, so I’ll say 10. I loved that it was a cheaper spaying surgery than I’d found elsewhere, that I was able to have the surgery done within 2 days of calling (especially since Lucy was in heat and driving me and my other cat up the wall), and that you were able to take a look at Lucy when I was freaking out that one morning when I found swelling. You responded so quickly to my emails with pictures of the swelling, asking me to come in so you could make sure that everything was okay with Lucy. Everyone there was very nice and prompt and it felt like a very warm, friendly atmosphere. Thank you so much.